Frequently Asked Questions
Who are ShoppingfromBritain.com?ShoppingfromBritain.com is the online supermarket shop that sells you all the British food and household goods that you need, serving the British Expat community and anyone who wants to buy those British favourites. It is the internet trading name of NetBritain Ltd, a limited company registered in England with registration number 5318855. Top of Page
How do I shop?Click on the Shopping menu item at the top of the page. You will be presented with a list of departments. Click one of these to see a list of relevant aisles. Click one of these to show the shelves in that aisle. Click on a shelf to display a list of products available to you. Alternatively, you may use the search facility to search for a particular product. When you find an item that you wish to buy enter the quantity you want into the box provided and click on the ‘Add to basket’ button. You will then be taken to your basket where you can review the items you have added. If you wish to amend the quantity of an item in your basket, simply amend the number required and click the ‘Update’ button. If you wish to remove an item from the basket enter the number ‘0’ into the quantity ordered, then click the ‘Update’ button. Once you have finished shopping click the ‘Checkout’ button. You will then be prompted to enter your delivery and payment details. Top of Page
Is there a minimum/maximum order?No, with exception of BFPO ships where the maximum order weight is 11kg Top of Page
What if I want something I can't find on your site?Please email us at
and we will try to stock the items that you want. Top of Page
How can I pay?We take secure credit card payments on line. We currently process Delta, Visa and MasterCard payments using Worldpay as our payment processor.For those customers who prefer not to enter their card details we offer the option of printing out your shopping basket, entering your card details manually and faxing your completed order to us on +44-(0)1274 900671. Alternatively you can post the order to us, accompanied by a cheque drawn on a UK bank account only. Orders accompanied by cheque will require 7 days clearance prior to despatch.
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Is it safe and secure?Yes. All payments are protected and processed through Protx. When the order is placed on the website, credit card numbers are encapsulated using Protx's own encrypted and digitally-signed protocol, including 128 bit SSL encryption. They are only decrypted after they reach the WorldPay computer. They are not held in clear text on any web site, and we do not keep a permanent record of your credit card details. We also use address and cardholder verification to help prevent fraudulent transactions. Top of Page
What currency do I pay in?All payments are currently made in Pounds Sterling. Top of Page
Do I have to pay VAT?Yes if the delivery address is within the EU. In the EU VAT (Value Added Tax) is charged on the movement of goods regardless of who pays for it. VAT rates do vary from product to product, with some products being exempt from VAT. There are currently 3 rates of VAT:
- a standard rate, currently 17.5%
- a reduced rate, currently 5%; and
- a zero rate.
So any goods delivered within the EU are liable to VAT even if the purchaser is in the US. If, however, you are having goods delivered outside of the EU then any VAT on the products ordered will be deducted during the checkout process.
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How do I contact you?Click Contact Us to find out how to get in touch with us. Top of Page
Do you sell wholesale?Yes we do, where more than £300 of goods are ordered. We already serve a wide range of overseas businesses with their whoesale requirements. Contact us with your needs, and we will create you a very competitive, bespoke quote.
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